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A Man of Excellence in the Art of Hospitality
#interview #hospitalityindustry #art #excellence #artofservice @HôtelPlazaAthénée Paris @DorchesterCollection The MICHELIN Guide #serviceindustry #restaurants Ya YACHTWAYS YACHT & VIP SERVICES #yacht... moreA Man of Excellence in the Art of Hospitality
#interview #hospitalityindustry #art #excellence #artofservice @HôtelPlazaAthénée Paris @DorchesterCollection The MICHELIN Guide #serviceindustry #restaurants Ya YACHTWAYS YACHT & VIP SERVICES #yacht #yachtlife #007 #jamesbond007 #astonmartin #astonmartinvantage #magazine #hospitality #paris less
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JIPA … 2022 - 5 janvier - 2023 … 1 an jour pour jour / le projet a pris son envol … joyeux 1er anniversaire ! @jeanimbertauplazaathenee @plaza_athenee @dorchestercollection #anniversaire #1an #projet #reussite #bravo #dreamteam... moreJIPA … 2022 - 5 janvier - 2023 … 1 an jour pour jour / le projet a pris son envol … joyeux 1er anniversaire ! @jeanimbertauplazaathenee @plaza_athenee @dorchestercollection #anniversaire #1an #projet #reussite #bravo #dreamteam #ensemble #souvenirs #traditional #excellence #gastronomiefrançaise #palace less
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Exciting journey ahead for HAPA! Creating more possibilities and potentials, pivoting and creation of new BIG ideas coming soon! The launch of HAPA CARES in the pipeline focusing on Safety and Hygiene Excellence - Customers and Employees Safety Comes... moreExciting journey ahead for HAPA! Creating more possibilities and potentials, pivoting and creation of new BIG ideas coming soon! The launch of HAPA CARES in the pipeline focusing on Safety and Hygiene Excellence - Customers and Employees Safety Comes First.
More updates coming soon....
#hapacares #hapa #safety #hygiene #excellence #recognition #hospitality #fnb #tourism #jenniferong less
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HAPA TV ~ INSPIRES
Catch Jenn and Lyn this Wednesday, 17 June 2020 at 11.00am LIVE on FB!
HAPA is pleased to present you our new media platform - HAPA TV! After 26 years of publishing Hospitality Asia, an industry-specific regional magazine for the... moreHAPA TV ~ INSPIRES
Catch Jenn and Lyn this Wednesday, 17 June 2020 at 11.00am LIVE on FB!
HAPA is pleased to present you our new media platform - HAPA TV! After 26 years of publishing Hospitality Asia, an industry-specific regional magazine for the hospitality, F&B and tourism industry, HAPA will continue its purpose of providing content via a dedicated YouTube video channel, HAPA TV, showcasing inspiring stories from hotels, restaurants, bars and other hospitality establishments that have been reopened with a twist post MCO, as well as interviews with entrepreneurs, industry leaders and passionate chefs who are constantly reinventing themselves to thrive in the industry.
HAPA TV captivates the audience through highly engaging, entertaining and sometimes controversial materials featuring series of interviews, best operational practices, behind the scenes and inspiring stories of extraordinary individuals and organisations that overcame impossible challenges and fears amidst the new normal.
Our FIRST featured guest is none other than Lyn Siew, an entrepreneur and food blogger based in Kuala Lumpur who lived and worked across 8 countries before returning home to Malaysia. She’s the dynamic young woman behind the restaurants, Ruyi & Lyn, YU and Monte Carlo (located at Bangsar Shopping Centre and Gardens Mall in Kuala Lumpur) which is part of the Oriental group, a chain of Chinese Restaurants in Malaysia.
Lyn will share her story of what was, what now and what’s next at HAPA TV.
Catch Jenn and Lyn this Wednesday, 17 June 2020 at 11.00am LIVE on FB!
https://www.facebook.com/HAPAWOW/ />
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#hapa #excellence #hapatv #inspire #talkshow #hospitality #FnB #service #tourism #entreprenuers #industryinsights #newnormal less
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HAPA AWARDS
DEFINING EXCELLENCE
HAPA AWARDS was created in 2002 with the main purpose of recognising and rewarding outstanding establishments and individuals who have shown commitment, drive and passion for excellence in hospitality. Known as the... moreHAPA AWARDS
DEFINING EXCELLENCE
HAPA AWARDS was created in 2002 with the main purpose of recognising and rewarding outstanding establishments and individuals who have shown commitment, drive and passion for excellence in hospitality. Known as the “Oscars of Hospitality”, the HAPA Awards was designed to set the benchmark par excellence, bringing the overall quality and service standards of Asian Hospitality to greater heights. The HAPA Awards is “one-of-a-kind” as it provides its nominees with comprehensive Report Cards, concluded from mystery audits by industry experts and professionals from all sectors of the hospitality and corporate industries.
#hapa #excellence #hapaawards #recognition #serviceexcellence #hospitality #FnB #service #tourism less
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HAPA CARES
RECOGNISING SAFETY & HYGIENE EXCELLENCE
Established in 1994, the HAPA Group was known to produce quality hospitality, F&B and travel publications for industry owners and operators, corporates and travelers. Over the course of their 26-year... moreHAPA CARES
RECOGNISING SAFETY & HYGIENE EXCELLENCE
Established in 1994, the HAPA Group was known to produce quality hospitality, F&B and travel publications for industry owners and operators, corporates and travelers. Over the course of their 26-year journey in hospitality, the HAPA Group have expanded their business portfolio under 5 brands - namely Hospitality Asia (Publishing), HAPA Awards (Awards & Audit), MAD (Bespoke Events), HAPA Academy (Training & Coaching) and No Address Society (Dining & Networking) - all of which have since been rebranded under HAPA.
With the combined multi-level experience in publishing, awards, audit, bespoke events as well as training and coaching, the team at HAPA is well-equipped with the expertise to assure excellence, commitment and efficiency in everything they do - all with the aim to bring to greater heights the quality and delivery standards of hospitality overall.
The HAPA Awards, also known as the "Oscars of Hospitality", was created in 2002 with the main purpose of recognizing and rewarding outstanding establishments and individuals who have shown commitment, drive and passion for excellence in hospitality. HAPA now extends beyond mere service excellence. Today, the concept of hospitality par excellence must encompass the elements of being safe and well protected.
With this in mind, and in keeping with being an industry leader in Service Excellence recognition for the last two decades, HAPA now presents you HAPA CARES - a recognition bestowed upon outstanding hospitality, F&B and tourism establishments which have implemented mandatory and stringent standard operating procedures to assure the highest standards of cleanliness and hygiene.
This programme is endorsed by the Malaysian F&B Executives Association, the Malaysian F&B Executives Association Culinary Division, the Penang Chefs Association of Malaysia, Professional Culinaire Association of Malaysia, International F&B Association and the Food and Beverage Management Association of Singapore.
Recognised establishments have shown commitment towards guests and employees’ health, safety and comfort through strict implementation of sustainable and effective practices by well-trained cleaning and housekeeping staff. Recognition is also given to establishments who have introduced contactless procedures throughout their customer journey in an effort to minimise contact with people and surfaces. In short, a culture of Safety and Hygiene Excellence.
Apart from the establishment recognition programme, HAPA CARES will also present products, services and solutions which are holistic yet practical and which will conform to the new norm in safety and hygiene standards. Our purpose is to give assurance and peace of mind to hospitality, F&B and tourism establishments by introducing products, services and solutions that are recognised for promoting a safe environment which protects employees and customers alike and by extension the businesses per se.
A greater emphasis on hygiene, care and safety is going to be a way of life, and HAPA CARES will be at the forefront in advocating this on behalf of the hospitality industry and to encourage, facilitate and recognise hospitality establishments that embrace this new culture in an effort to restore and enhance confidence in hospitality and tourism.
For more information, please contact HAPA CARES at:
hapa@hapa.asia
jennifer.ong@hapa.asia
rachel.law@hapa.asia
sakinah.sadan@hapa.asia
+6017 2090911 / +6016 4150911 / +6013 6950422
#hapa #excellence #hapacares #safetyexcellence #hygieneexcellence #safety #hygiene #hospitality #FnB #service #tourism less
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HAPA ACADEMY
RISE UP
HAPA ACADEMY is recognised for its well-researched and established training programmes focusing on mindset transformation and service excellence that have benefited numerous organisations and their workforce in the hospitality, F&B... moreHAPA ACADEMY
RISE UP
HAPA ACADEMY is recognised for its well-researched and established training programmes focusing on mindset transformation and service excellence that have benefited numerous organisations and their workforce in the hospitality, F&B and travel industry. Each and every training session is conducted with real up-to-date verified materials and practices so that it always stays relevant and applicable in real life.
With the current crisis and the emergence of a new norm, HAPA Academy has created RISE UP, a selection of programmes dedicated to virtual training, coaching and mentoring. Designed by subject-matter experts, these programmes employ proven NLP methods to help prevent mental distress at workplace and at home. The main purpose of these programmes is to empower individuals with mental strength to cope with the new norm, to gain mental clarity and to restore a healthy state of mind and ultimately, to rise up again and move forward in life.
#hapa #excellence #hapaacademy #riseup #hospitality #FnB #service #tourism #training #coaching #mindset less
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HAPA TV
INSPIRES
HAPA TV is a dedicated video channel showcasing inspiring stories from hotels, restaurants, bars and other hospitality establishments that have been reopened with a twist post MCO, as well as interviews with entrepreneurs, industry... moreHAPA TV
INSPIRES
HAPA TV is a dedicated video channel showcasing inspiring stories from hotels, restaurants, bars and other hospitality establishments that have been reopened with a twist post MCO, as well as interviews with entrepreneurs, industry leaders and passionate chefs who are constantly reinventing themselves to thrive in the industry.
HAPA TV captivates the audience through highly engaging, entertaining and sometimes controversial materials featuring series of interviews, best operational practices, behind the scenes and inspiring stories of extraordinary individuals and organisations that overcame impossible challenges and fears amidst the new normal.
#hapa #excellence #hapatv #inspires #hospitality #FnB #service #tourism #supplier #interview #content #story #entrepreneur less
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HAPA
YOUR PARTNER FOR EXCELLENCE
HAPA is the epitome of excellence and the major driving force in raising the standards for hospitality, F&B and travel industry. Since its formation 26 years ago as the industry’s Partner for Excellence, HAPA is... moreHAPA
YOUR PARTNER FOR EXCELLENCE
HAPA is the epitome of excellence and the major driving force in raising the standards for hospitality, F&B and travel industry. Since its formation 26 years ago as the industry’s Partner for Excellence, HAPA is instrumental in raising the bar for excellence through its hospitality platform consisting training and coaching programmes, mystery audits and awards system, and a regional publication.
Some of the local and global brands that have worked with HAPA include Hilton, Shangri-La, Conrad, Ritz-Carlton, W, Club Med, Banyan Tree, The Westin, Hyatt, Marriot, St Regis, Sofitel, Sheraton, Dorsett, The Laguna, Dusit Thani, Anantara, Bvlgari, COMO, Pan Pacific, InterContinental, Four Seasons, Capella, Equatorial (EQ), Holiday Inn, Le Meridien, E&O, Swissotel, Fairmont, Novotel, Mandarin Oriental, Hard Rock, Lebua at State Tower, One Farrer, Fullerton, Amara, RuMa, Majestic, Renaissance, Eastin, Sutera Harbour, Nexus, The Datai, The Andaman as well as hospitality groups such as Ascott Group, Accor Group, YTL Group, Berjaya Group, Sunway Group, Lexis Group, Royale Chulan Group, Resorts World Group, Parkroyal Group, Millennium & Copthorne Group, Melia Group, Meritus Group, Far East Hospitality Group, Chatrium Group, Centara Group amongst others.
The ultimate goal for reaching the pinnacle of excellence is to deliver a top-notch customer experience, an invaluable asset to the service industry. In line with HAPA's pioneering efforts in the industry and the ushering of the new norm, all of HAPA’s programmes have been repurposed to shape the future of the F&B, hospitality and travel industry.
#hapa #excellence #partnerforexcellence #hospitality #FnB #service #tourism less
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